Terms and Conditions of Commercial Transaction
0) Seller Information
Kyowaseiko Co., Ltd. [Kashiwa office]
KOIL BASE 211, Kashiwa-no-ha, Campus 149-gaiku 3, 167 Wakashiba, Kashiwa-shi, Chiba, 277-0871, Japan
TEL. +81-4-7186-6071
Mail. minase-global@minase-watches.pro
Person in Charge. Makoto Watanabe
Important Information Regarding Reservations
The prices shown are exclusive of tax. Additional charges such as customs duties and other taxes will apply. These charges vary by country. After receiving your reservation email, we will reply with the total amount including customs duties and shipping fees. Your reservation will be confirmed once you have agreed to the quoted amount.
Payment and Shipping
*Payment can be made by credit card.
*Once your order is ready, we will notify you by email and provide the URL of the payment page. After payment has been confirmed, the product will be shipped via FedEx.
1) SCOPE OF APPLICATION
1.1 These terms and conditions of commercial transaction (hereinafter referred to as the “Terms and Conditions”) enacted by K CRAFTWORK JAPAN (hereinafter referred to as the “Seller”), a retailer directly operated by Kyowa Co., Ltd., shall apply to all contracts that are executed between the consumers (hereinafter referred to as the “Customer(s)”) and the Seller concerning all products and/or services that are offered at the Seller’s online shop. Unless otherwise specified, any possibility of application of Customer’s any other terms of commercial transaction is hereby eliminated.
1.2 For the purpose of these Terms and Conditions, “consumers” means individuals that are acting completely or mainly for purposes other than their respective trades, businesses, crafts, or occupations.
2) CONTRACT EXECUTION
2.1 Explanations provided at the Seller’s online shop on the products are not offers that are binding on the Seller but rather are meant to merely aid Customers with their submission of binding purchase requests.
2.2 Customers may submit their purchase requests by transmitting them using the online order form integrated into the Seller’s online shop. For this purpose, Customers are deemed to have submitted their legally binding contract applications to purchase the product or service they chose and placed in the shopping cart when they click the finish button to complete the ordering process, and the contract is deemed to have been executed the moment a payment by credit card is made.
2.3 This online shop only accepts payment by credit card.
The shipping arrangement or manufacturing of the product ordered starts after the credit card payment is confirmed.
2.4 If the Seller does not acknowledge a purchase request from the Customer within the period as set forth below, the Seller shall be deemed to have denied the request, in which case, the Customer shall no longer be bound by the manifestation of intent to make the purchase.
2.5 The acknowledgement period for each purchase request shall commence on the day that immediately follows the day on which the request is transmitted by the Customer and shall end at the end of the third business day after the transmission of the request; provided, however, that the acknowledgement period may be extended during the year-end and New Year holidays and other consecutive holidays throughout the year. The precise information on the acknowledgement period shall be posted and updated on the website.
2.6 The content of each contract shall be stored by the Seller, and the Customer shall be deemed to have accepted the contract by transmitting the order and when the credit card payment is confirmed. The Seller shall manage each contract that becomes effective. Customers may contact the Seller by email for any inquiries. The email address for this purpose is provided on the website.
2.7 The official language used for contractual purposes shall be English.
2.8 When an order is placed by the Customer, the subsequent order processing and communication will be usually executed by email and automated order processing. It is the Customer’s responsibility to make sure that the email address provided for order processing is accurate so that the Customer will be able to receive all email from the Seller. Especially if the Customer is using a junk mail filter, it is the Customer’s responsibility to change the settings so that all email from the Seller or a third party contracted by the Seller for order processing can be received.
3) RIGHT TO CANCEL
3.1 Please note that we do not accept cancellations after the order is confirmed, except for initial product failures.
If you cancel for unavoidable reasons:
A cancellation fee of 5% of the purchase price will be charged separately.
Please contact us for more information.
4) PRICE, SHIPPING COST, AND PAYMENT
4.1 Unless otherwise specified in the product descriptions, shipping costs are USD 120 for orders with a total product value of USD 1,000 or less. Shipping is free for orders with a total product value of USD 1,001 or more. Customers are responsible for paying any applicable value-added tax (VAT), customs duties, import taxes, and any other charges imposed by the relevant authorities in the destination country.
4.2 For deliveries outside the U.S., U.K., and EU member states, additional charges may apply. As these charges are beyond the Seller’s control, they shall be borne by the Customer. Such charges may include, without limitation, bank remittance fees, currency exchange fees, customs duties, import taxes, and other applicable governmental charges.
4.3 Customers may choose from the payment methods available in the Seller’s online shop.
4.4 Payment in full is due immediately upon placement of the order.
4.5 All product prices are displayed in U.S. dollar unless otherwise stated.
5) CUSTOMS DUTIES AND TAXES
5.1 The prices displayed on this website include only the product price and the applicable shipping charge. Any customs duties, VAT, import taxes, or other charges imposed by the destination country are the sole responsibility of the Customer (the recipient of the shipment). The amount of such charges varies by country. For further information, Customers should contact their local customs office or postal authority.
If customs duties, VAT, or other import charges are collected by the carrier (e.g., FedEx), the Customer shall pay such charges promptly upon receipt of the carrier’s invoice.
6) SHIPMENT AND DELIVERY TERMS
6.1 Products will be shipped to the delivery address specified by the Customer during the ordering process.
6.2 If a product cannot be delivered and is returned to the Seller by the carrier, any additional costs resulting from the return shall be borne by the Customer. However, the Customer shall not be responsible for such costs if the failed delivery was not attributable to the Customer or if the Seller failed to provide adequate prior notice that resulted in the Customer being temporarily unable to receive the shipment.
6.3 The Seller may, at its discretion, ship an order in multiple installments. In such cases, the Seller will notify the Customer of the expected completion of delivery. No additional shipping charge will be imposed for installment deliveries initiated by the Seller. If the Customer specifically requests shipment in multiple installments, the Seller reserves the right to charge an additional shipping fee.
6.4 The risk of accidental loss or damage to the products passes to the Customer when the Customer, or a person designated by the Customer, takes physical possession of the products.
6.5 The Seller reserves the right to cancel an order if it is unable to obtain sufficient product supply through no fault of its own despite having appropriate supply arrangements in place. In such cases, the Seller will promptly notify the Customer and refund any payments received without undue delay.
6.6 Products are not available for pickup at the Seller’s physical location.
6.7 Products that are in stock will generally be shipped within one week after the Seller confirms the order. For products that are out of stock, the delivery time varies depending on the product and the circumstances. In such cases, the Seller will notify the Customer of the estimated delivery time. Customers are encouraged to contact the Seller before placing an order to inquire about the expected lead time for the product they intend to purchase. Products will be shipped to the delivery address specified by the Customer using a commercially reasonable shipping method selected by the Seller.
7) LIABILITY AGAINST DEFECTS
7.1 Each Customer shall report to the Seller any and all defects on the product, within three business days following the receipt of the product.
7.2 As each product is manufactured to the specific size indicated by each Customer during the ordering process, any size or fit-related issue shall not be considered a defect and, therefore, shall not qualify as a ground for refund.
7.3 If the Customer refuses to accept the product ordered due to a defect other than size or fit-related issues, the Customer shall return the product to the Seller at the Customer’s own cost.